Returns & Undeliverable Packages Policy

We guarantee our packages. If you or the recipient are unsatisfied please contact us within 5 business days of delivery or expected delivery to discuss replacement or refund. All refunded or replaced packages must be returned to CETAC within 15 days of delivery. Please call us before you return your package. 757-345-5164

Packages are shipped via UPS or USPS. You will receive email notification by one of these companies with your package tracking information. In the unlikelihood that a package is lost, the customer is not available to receive the package, or the package is refused, UPS or USPS will send an email notification to you. In addition, Hip Kits makes every effort during the initial delivery process to notify the sender when a package is deemed undeliverable. Ultimately it is the responsibility of the customer to notify CETAC within 5 days of expected delivery regarding the handling of the lost or returned package.

Returned packages will be held by CETAC for 5 business days. Upon notification from the customer within (or before) the 5 day period, we will reship the package at the expense of the customer or we will refund the cost of the package minus shipping. A 15% restocking may be assessed for packages containing food or items opened or damaged by recipient. In the case that the customer does not contact CETACwithin the 5 day period, no refund will be issued.

Packages re-directed by UPS due to an incomplete or incorrect address may incur a $16 fee. Please verify your shipping address and be sure to include apartment numbers or building names where appropriate.

Item Swapping: CETAC reserves the right to replace items in our care packages with comparable items based on season and availability. For example, we can't ship chocolate in the summer...it melts...yuck!

Price Changes: Prices subject to change without notice (but probably not that often).

CE Travelers Advantage Club

Greater Williamsburg, VA | (757) 345-5164 Phone

"We Make Packing Your Bags The Hardest Part!"